The following are important reminders about use of i-PhoneNet.

    Internet Explorer

    The Login page is used to log in to the system. A user ID and password are required

  • Supported browser: Microsoft Internet Explorer 5.0 or higher with the Microsoft Java VM. Installed earlier versions of IE or any version of Netscape Navigator may be compatible with the i-PhoneNet Call Manager, but have not been tested.
  • Internet Explorer security options must be set as follows:
    • Download signed ActiveX controls - "Prompt"
    • Run ActiveX controls and plug-in - "Enable"
    • Script ActiveX controls marked safe for scripting - "Enable"
  • The user machine may be configured properly with the correct versions of the operating system, browser, and Microsoft Outlook, yet error messages are seen when running the Call Manager as shown below:
    • "An ActiveX control on this page is unsafe and has been disabled due to your security settings. As a result, the page might not display as expected." OR "VBScript Error: Scripting Dictionary object not found."
  • The reason for the error messages may be a corrupt system library file (dll). The procedure to recover is as follows:
    • Uninstall and reinstall the corresponding operating system service pack from the Microsoft website.
    • Uninstall and reinstall the corresponding Internet Explorer service pack from the Microsoft website. If any errors are encountered while executing these steps, the process should be performed again. A later-released version and service pack for the operating system or browser may be used if the exact one on the user machine is not found.
    • If the user machine does not have the Visual Basic runtime installed, the i-PhoneNet Call Manager control automatically tries to download the Visual Basic runtime from Microsoft's website. If the browser hangs when doing this (that is, no response after five minutes), then the runtime should be manually downloaded as follows:
    Security

    For the optional Secure Sockets Layer (SSL) security function to perform properly, Microsoft Internet Explorer must be configured with at least 56-bit encryption. Full 128-bit encryption is recommended.

    Outlook Integration

    The Microsoft Outlook Integration feature for the i-PhoneNet Call Manager is certified to work with:

    • Windows 98 Service Pack 2 and higher
    • Windows NT Service Pack 4 or higher
    • Windows 2000 Service Pack 1 or higher
    • Windows XP with Outlook 2000 and Outlook 2002
    NOTE: Microsoft Internet Explorer version 5.0 or higher is required in conjunction with all of the above operating systems and contacts programs.

    Other configurations of operating systems and Microsoft Outlook may work but are not supported.

    Adding and/or removing other software can potentially corrupt the files that exist for the operating system and can cause the Outlook Integration feature to be unstable or not function. If such difficulties are encountered, the Outlook Integration feature should be unassigned or IT support personnel should return the system to a valid state.