The Call Centers menu displays only if the group you are a member of, has been assigned this service, by your service provider.

Use this menu item on the User - Incoming Calls page to:

• Indicate Your Call Center Availability

The Call Centers service allows you to signal whether you are available or unavailable to take calls from your call centers.

Indicate Your Call Center Availability

Use this procedure to indicate whether you are available to your Call Center to receive calls.

1. On the User - Incoming Calls menu page click Call Centers. The User - Call Centers page displays.
   
   The User - Call Centers page displays the items described below.
   
   

   Item	Description
   Call Center ID	Name or number of the Call Center assigned by the administrator.
   Number	Phone number assigned to the Call Center.
   Extension	Extension associated with your Call Center phone.

   
   
2. Check the Available check box to indicate that you are available to receive calls in your Call Center group. Uncheck the Available check box to indicate that you are unavailable to receive calls in your Call Center group.
3. Save your changes. Click Apply or OK. Apply saves your changes. OK saves your changes and displays the previous page.
   To exit without saving, select another page or click Cancel to display the previous page.